- HVAC 101
Customer service is our number one priority. We've built a heating, cooling repair and installation company on dedication to service and quality. When you call Reno Heating & Air Conditioning we will work to make you a customer for life.
Let us show you how our family at Reno Heating & Air Conditioning can exceed your family's expectations in service and performance.
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The best HVAC company I have ever used. Store was closed, but opened to find me the part I needed. They didn't have it on location so they went to their warehouse and found me one. Super friendly and helpful. Will use them forever.
Friendly, prompt, and professional help when our heater went out. Within an hour of calling for assistance (Kristie), our service person (Juan) came to our rescue... And within 45 minutes had our heater up and running at reasonable costs after using the Yelp coupon! Juan also made it a point to show and explain what was wrong... Excellent experience!
My water heater went out and I could not get it back on. I called Straight Up Plumbing and was able to schedule an appointment next day. I had another company out same day but I didn't get a good feeling from what I was being told. After Straight Up's technician checked it out, he went over a couple of options for replacing my unit. He also offered to repair it but after our discussion it made sense to not waste money on my old unit. The technician let me make the decision on which option and even though it was more than the other company I truly believe I made the right decision. Worth the money and will definitely call them again!
These guys give great service. I have been very happy with them since I started having them service my older heater a number of years ago. Since that time, I have used them to install a new gas heater and a hood above my stove. They are very professional, but also go above and beyond to make sure I am happy.
Prompt and solid service
I called Reno Heating & Air for a repair that should've been covered by another company. My furnace had a faulty part that had been recalled & it was causing serious problems. Katy answered the phone - she was prompt & very professional. We scheduled a consultation. Before the consultation could happen, my furnace stopped working! I called her back this morning & she had someone on their way out within a couple hours. Their tech, Bob, was professional, knowledgeable & fast! He had not furnace working & faulty part replaced in about 2 hours. I was dreading the cost of the repairs but got a surprise when it wasn't that much. I strongly recommend this company!!
We have an old gas fireplace that was constantly in need of repair. Had to be serviced and have parts replaced often. Joe with Reno Heating and Air came out right away, diagnosed the problem, was able to make the fireplace usable and ordered the correct part. They did an awesome job! I would highly recommend Reno H and AC.
Great people Very knowledgeable
Good work came out the same day and made sure the water heater was working right.
This is such a great company to work with! Great prices! Their prices are far better than any other company that gave us bids on a mini split system. -They were punctual! We set a date on the calendar and they were here exactly when we scheduled. We even needed a little prep before the scheduled date and they squeezed us in.-They answer questions. I've called once already since installation to inquire about our new HVAC system and my questions were answered and I was told that if I had more questions to call. Before the system was installed I called with questions regarding installation because we have had more construction work than this happening at our house and my questions were always welcome and answered in a timely fashion.-Great demeanor. All the individuals who we worked with from this company were kind, respectful, and professional. Very easy to work with.I would suggest this company to anyone that needed an HVAC system installed. Beyond my expectations of five stars!
Had them do an A/C inspection using an on-line coupon after checking their Better Business Bureau rating ( it is A+ with no complaints). Their tech, Joe, was very professional and personable. He showed up promptly, explained everything he was doing, and the inspection was completed with no extra charges. I was very impressed and would not hesitate to call them back in case of a problem.
Quality, Responsiveness, Value
My fireplace flame kept going out at the end of last winter, I waited until now to restart it (having turned off the pilot light for the summer). I couldn't reignite the pilot light and figured I had real problems. I called Reno Heating & Air, they suggested just a maintenance check and I was willing to pay for any repairs they discovered. Turns out the pilot light issue was user error - Roger sat me down and showed me how to do it. He then diagnosed the flame going out as a simple fix to the on/off switch. He completed a thorough maintenance on the unit and assured me everything looked fine, even offered, for a low price, to replace the on/off switch. Within about an hour, the fireplace was up and running! Costly disasters averted! I would recommend Roger and Reno Heating & Air in a heartbeat...and, in fact, already have to a neighbor!
Reno Heating and Air replaced our old broken air conditioner last year and the new one works perfectly. I have always received great customer service, prompt and polite.
They did a good job, efficiently done with proper staffing for each part of the install.
Technicians seemed knowledgeable and competent and able to communicate with me.
Have worked on both our Oil furnace at our residence and on our heating and air system at our business's. They also installed a new unit at one of our business two years ago and they did great job!
My AC went out over the weekend. Called first thing Monday Morning. They said they were very busy , but would work me in late in the afternoon. The Technician Roger called and said he would be able to be make it at 5:30 if that was OK with me. I was thrilled he had not forgot about me. He was right on time, diagnosed the problem and worked until 7:15 to get me back up and cooling. He had the parts on his van and didn't have to come back later. He was very polite and neat and cleaned up everything.
Extremely impressed with these contractors. We have an older house, with a very complex and antiquated HVAC system - and John from Reno Heating came out and tackled the problem with aplomb. You can tell that he enjoys what he does! They were timely and efficient with bids, and were flexible in terms of coming up with solutions and prices that were acceptable to us. The workmen were fast, efficient and friendly. We had a minor snafu, and immediately Juan was out and fixed it for us within an hour, on a Sunday evening! At the end of the project, they went to great lengths to go through everything that was done, and show us how our new system works, set up wifi for the thermostats, etc. Nothing but good things to say, and highly recommended!!!
Hello, Reno Heating and Air helped me when I need it!! Bought a new home in the D'Andra area and every year my heater had a problem! The owner of Reno Heating and air personally came out and took a look at my dilemma. He gave me three different option to go with. The technicians are on point! They installed heater and air condition and all the ducking in a timely manner and very sufficient. My energy bill went down which made me very happy!! The office personal are friendly and very helpful.. I have had them look at my moms new house and my mother-laws house.. Thank you Reno Heating Air a customer for life!!!
We hired Reno Heating & Air to replace our nonworking fireplace, which included moving it over on the wall and everything that entailed. We also chose to replace the mantel with a reclaimed wood beam. John went above and beyond with the finishing of our mantel. He proved to be a very talented craftsman by how he hand-stained and finished our mantel to perfection. His crews were always courteous and highly professional. They even stayed late more than once to complete whatever they were working on that day. They took care to protect all surfaces and cleaned up perfectly every time they were here. We cannot praise this company enough. John and Katy have built a business that is everything you would want it to be. They are honest, fair, and hard working. From the first appointment to the last, everyone we dealt with was absolutely the best. We will not deal with anyone but Reno Heating & Air and highly recommend them.
Everything was so great with this company. Friendly installers, great accounts gal, estimate was accurate. Installers dealt with my old-ish home (1978) and its idiosyncrasies with ease. Installed whole-house evaporative cooler, which is great here in Nevada (have dry eyes? crusty skin? hate the power bill in the summer? do it!!). We even had it installed quickly, which was a first for us with local contractors. I will definitely use them again. Hooray!